Meet the People Bio for Will Fant The first things you notice about Will Fant are his confidence, wit and ability to make you feel comfortable. Even in the most tense of customer situations, Will’s approach to handling each call as a unique and important matter, instills confidence.

“There is really a simple philosophy behind the quality of Customer Service. The customer needs to know that in these situations, I’m using my experience and doing everything I can to keep their systems from wiping out data. The recovery process is number one, and the customer is equally important. Your customers have likely worked on the issue for hours, if not days; by the time the call reaches you they are often upset or in dire need. I’m approachable and that attitude helps them know they are being handled professionally and efficiently.”

The results are evident in the many thank you letters Will has received from the Pick Community over the years. His troubleshooting background, programming skills, and knowledge of the Pick System are invaluable and in demand.

Will’s career began in the early 1980s when he graduated with honors from Spartan School of Aeronautics in Tulsa, OK, where he received his Airframe and Powerplant mechanics license along with his Degree in Applied Science.

Soon after, he returned to California and began working with the Flight crew programs at Long Beach Airport, where he put his knowledge to work on commercial aircraft. For the next 10 years as a Flight Operations Crew Chief, Will honed his analytical abilities and was responsible for rigging Egress systems in the B1 bomber along with pre-flight and post-flight inspections.

Will then moved his family to Irvine, California where he began a vocational change to become a Programmer Systems Analyst. He went through extensive training in Cobol and C programming and has since continued his education at the University of California Irvine, (UCI) in Unix Administration Concepts and Script Programming, Website Development and Programming, Windows NT Networking Essentials, Visual Basic 5 Programming, Visual Basic 6 Advanced Programming and Communication and Presentation Skills.

Will was then hired by Cannon Computers for the next year to support their laptops and printers where he was able to fine-tune his programming skills. He worked a lot with the customers to resolve hardware and programming issues.

In 1994 Will met with Rick Davies and was introduced to the Pick operating system. He quickly became an expert with the debugger, fixing GFE's and overflow tables for AP/Native and AP/DOS, then moved on to support AP/PRO and PicLan.

Will Fant has been with Raining Data eight years. He’s recognized within the Pick community for his patience and extensive problem-solving ability in dealing with down systems and data recovery. Bringing together his knowledge of various programming languages, Will's ability to create adjunctive support tools for his department has given him the reputation of being a creative and technical thinker. He enjoys his current position as a Senior Technical Support Specialist for AP and D3 on AIX, DG, HP, SCO and Linux platforms and has also proven his skills with customers, providing onsite training and Professional Services.

Along with his family, Will enjoys kayaking and cycling in his off-hours. Will also enjoys the piano and has been creating music and writing songs for as long as he can remember. His wife is his number one fan (but we kind of like him too.)