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Discussion
Groups (Forums) for Beta Software
At
Raining Data, not only have we created discussion groups
for each of our products, but we have one for each of
our Beta products as well! More information about the
beta program and the
software currently in beta is available. These forums
are for the benefit of our beta software sites, to compare
information about issues, comment on new features, and
to receive current information from Raining Data regarding
the betas. Please see our discussion
group page for more information about how all of our
forums generally work, and for links to subscribe to the
discussion groups specifically created for beta software.
There will be one discussion group for each beta product.
At the close of the beta cycle for a given product, the
forum will be closed and all subscriptions will expire.
Continued discussion of products is welcome in our other
public forums. Only sites that have our beta software,
and their sponsoring VARs, will be allowed to subscribe.
Please do not request access to these beta forums if you
have not been approved to receive software for the current
beta program. Participation in previous betas, or participation
in betas for other products does not insure acceptance
for any of these groups. If we do not recognize your e-mail
address, we may send a note back to request the System
ID of your beta software for verification.
All
messages sent to the beta forum go to the open discussion
group. This is not the same as the official e-mail address
for Support for your beta products. Though our technicians
will always monitor the beta forum, please report specific
beta issues directly to Customer Support and the assigned
____beta@rainingdata.com e-mail address.
Examples
of topics for the group compared to topics for Support:
| Group: |
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Action item 99999 doesn't seem to work.
- Does this release include ....
- How do I ... with this release?
- Found a problem with ...
- New feature ... works great! |
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Support: |
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Details to repeat issue...
- Error on page 00 in installation guide.
- Please change icon or text on screen...
- Critical issue! |
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Critical
issues should have been found by QA and generally
should not be in a beta release. If you have found
something that seems to be a major issue, please
check with Support before taking it to the group.
There might be something specific in your environment
that needs to be addressed or accounted for in
code, and it may not apply to most sites. Issues
that are non-site-specific will be reported to
the group by Beta managers from Raining Data Customer
Support.
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Example
of messages to beta sites from Raining Data:
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Software has been shipped, downloads available.
- Beta cycle coming to an end soon.
- Major issue found.
- Last call for beta notes.
- What do you think of this release? |
We
hope your experience with our beta program and in the
discussions groups is positive. If you have any questions
or suggestions, please e-mail marketing@rainingdata.com.
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