C U S T O M E R    S U P P O R T
Software Maintenance Agreement Program Hours

Phone-In Support

949-261-1875 (all calls) 
949-453-0818 fax

Please have your System ID or Serial Number available:

	Platinum Support
		7 days a week, 24 hours a day, including holidays
	Gold Support
		Monday - Friday, 8:00 AM to 6:00 PM, Local Time (US)
		Saturday, 8:00 AM to 4:00 PM, Pacific Time (US)
		Excludes Raining Data holiday closures
		Out-of-Hours support available at additional charge
	Bronze Support
		Monday - Friday, 8:00 AM to 5:00 PM, Local Time (US)
		Excludes Raining Data holiday closures
		Out-of-Hours support available at additional charge
	Per Incident Support (non-Software Maintenance Agreement customers)
		Monday - Friday, 8:00 AM to 5:00 PM, Pacific Time (US)
		Excludes Raining Data holiday closures
		Out-of-Hours support not available

Software Maintenance Agreements for the support options listed above are available by contacting a Raining Data sales representative at 949-442-4400.