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T
E C H N I C A L S
U P P O R T
Contact
Technical Support
Phone-in
Support
949-261-1875 (all calls)
949-453-0818 fax
Must have valid 8-digit System ID available
when calling.
Activations
If your System ID is covered by a Software Maintenance Agreement
(SMA), activations are available 7 days a week, 24 hours
a day at no charge by calling 949-261-1875 or obtain your
activation online.
If your System ID is not covered by a SMA, you may access online
activations at no charge; fees will apply for phone-assisted
activations.
Web
Support - Support Partner Sign-in
The Support
Partner Web site is available to all authorized Raining
Data resellers. End User sites with a direct access Software
Maintenance Agreement (SMA) for one of our database products
are also eligible.
End
Users will be authorized to access ONLY calls for their systems
that have a valid SMA. Distributors and VARs will ONLY have
access to calls for their customer systems that have valid SMAs.
Omnis
Support
Omnis
support resources are available online.
You may also contact Omnis
Technical Support by phone or email.
Email
Support
If
your System ID is covered by a Software Maintenance Agreement
and you are unable to contact us via phone or web options outlined
above, you may email support@rainingdata.com.
A template will be forwarded to you to fill out and return to
us. Please note that the email template is strictly text only;
requests submitted with attachments or HTML code will be automatically
rejected by the system.
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